Shipping policy

📦 Shipping Policy

Last updated: December 23, 2025

At SheVita™, we aim to process and ship all orders as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays).
During high-volume periods or product launches, processing times may be slightly extended.

Shipping Time

Estimated delivery times vary by location:

  • United States & Canada: 3–12 business days

  • International Orders: 7–20 business days

Delivery times are estimates and not guaranteed.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details.
Please allow up to 48 hours for tracking information to update.

Shipping Delays

SheVita™ is not responsible for delays caused by:

  • Carrier issues

  • Customs clearance

  • Weather conditions

  • Incorrect or incomplete addresses

🔄 Returns & Refunds Policy

We want you to feel confident trying SheVita™.

120-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 120 days of delivery.

Refund Eligibility

Refunds may be issued under the following conditions:

  • The request is made within 120 days of delivery

  • The product is returned (used or unused)

  • Proof of purchase is provided

Refunds will be issued to the original payment method once the return is received and approved.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • Original shipping fees are non-refundable

How to Request a Refund

To initiate a return or refund, contact us through the contact page on our website and include:

  • Your order number

  • Reason for the return

Further instructions will be provided once your request is reviewed.

📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery via the contact page on our website.

Include:

  • Your order number

  • Clear photos of the issue

If approved, we will offer a replacement or full refund at no additional cost.

❌ Order Cancellations

Orders may be cancelled only if they have not yet been processed.
Once processing begins, cancellations are no longer possible.

Please double-check your:

  • Shipping address

  • Product selection

  • Quantity

Before completing checkout.

🌍 Customs & Duties (International Orders)

International customers are responsible for any:

  • Customs fees

  • Import duties

  • Taxes

These charges are determined by your local customs authority and are not included in the product or shipping price.

⚠️ Disclaimer

SheVita™ products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary.