Refund policy

Return & Refund Policy

Effective Date: December 23, 2025

Thank you for shopping with us. We stand behind our products and want you to feel confident with every purchase.

Our Refund Promise

If you’re not satisfied with your purchase for any reason, we’re here to help.

We offer refunds in accordance with the policy outlined below.

Eligibility for Refunds

You may request a refund if:

  • You are unhappy with the product

  • The product did not meet your expectations

  • You selected the incorrect item

  • You experienced skin sensitivity or an adverse reaction

  • Your order arrived damaged or defective

  • Your order was delayed beyond a reasonable timeframe

Your satisfaction matters to us, and we aim to make the process simple and fair.

Refund Request Window

Refund requests must be submitted within 30 days of delivery.

To request a refund, please contact us through the contact page on our website and include:

  • Your order number

  • A brief explanation of the reason for the request

Photos or videos are appreciated for damaged or defective items but are not required for general refund requests.

Returns

In some cases, we may request that the product be returned.

  • If a return is required, return instructions will be provided

  • Customers are responsible for return shipping unless the item arrived damaged or defective

Once the returned item is received (if applicable), your refund will be processed.

Refund Method & Timing

  • Refunds are issued to the original form of payment

  • Processing typically takes 5–10 business days after approval

  • Shipping fees (if applicable) are non-refundable unless otherwise required by law

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

We may offer:

  • A full refund, or

  • A replacement at no additional cost

You choose what works best for you.

Shipping Issues

If your order is lost, delayed, or marked as delivered but not received, please contact us.

We will work with you to resolve the issue and may issue a refund or replacement where appropriate.

Incorrect Shipping Information

If an incorrect address was entered at checkout, please contact us as soon as possible.

While we cannot guarantee recovery of misdelivered packages, we will make reasonable efforts to assist and may offer store credit or a refund at our discretion.

Chargebacks & Payment Disputes

We kindly ask that you contact us first so we can resolve any issues quickly and fairly.

Filing a chargeback without first contacting us may delay resolution, but it does not affect your right to a refund.

Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws.
Where local laws provide additional rights or protections, those rights will always apply.

Policy Updates

We reserve the right to update this policy at any time.
Changes will take effect immediately upon posting on our website.

Contact Us

If you have any questions or would like to request a refund, please reach out before or after your purchase through:

📧 Contact page on our website or support@shevita.store